Return or Exchange Requirements eVa by dare2wear wants to ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on www.evascolaro.com/dare2wear.html, you are entitled to an exchange or refund within 3 days of receipt should it meet the below requirements:
- Proof of purchase provided
- Tags attached
- Garment in original condition, including unworn and unwashed Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
- Returns Form enclosed in returns package Enclosed in your original order.
Postage of Exchange or Refund eVa by dare2wear does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking. PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless deemed faulty by a eVa by dare2wear representative.
Delivery Address Please direct all return or exchange packages to: eVa by dare2wear : REFUND Jalan Batu Belig No.8, Kerobokan Kelod, Kuta Utara, Kabupaten Badung, Bali INDONESIA 80361
Refund Payments Refunds will be processed in the method as the original payment within 10 business days of eVa by dare2wear receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction. PLEASE NOTE: eVa by dare2wear cannot be held accountable for banking institution processing timeframes.
Exchanges or Replacements eVa by dare2wear offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. These will be processed within 10 business days of receipt and notification of this transaction will be provided to the nominated email address. A limit of 1 exchange per order applies, unless product deemed faulty by a eVa by dare2wear Representative. Should a refund be requested for the exchanged item, eVa by dare2wear is happy to process a refund, should it meet the Returns Policy requirements.
Same Value Exchange Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.
Different Value Exchange Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
A variance where payment is owed to the customer will be refunded as per the original order payment method.
A variance where payment is owed to eVa by dare2wear, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment. Primary contact will be made via telephone. If unanswered a voicemail will be left and an email sent to the nominated email address.
Online Return or Exchange – In Store Processing This option is not available. All online purchases will be returned or exchanged online only.